Operated by Council of the Isles of Scilly

Islands’ View

Requires improvementRated 2 Jan 2023Home care · Isles Of Scilly

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Mar 2023
Supporting people to live healthier lives, access healthcare services and support
Note7 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note7 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note7 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Mar 2023
Staff support: induction, training, skills and experience
Note7 Mar 2023
Adapting service, design, decoration to meet people's needs

Note7 Mar 2023
The service was deeply embedded in island community life, supporting social inclusion and reducing isolation.
Note7 Mar 2023
End of life care was well coordinated, with people's preferences recorded and palliative care planned with professionals.
Note7 Mar 2023
Registered manager was visible, approachable and highly regarded by staff and external professionals.

Note7 Mar 2023
End of life care and support
Note7 Mar 2023
Improving care quality in response to complaints or concerns
Note7 Mar 2023
Meeting people's communication needs
Note7 Mar 2023
Planning personalised care to ensure people have choice and control
Note7 Mar 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities

Note7 Mar 2023
How the provider understands and acts on the duty of candour
Note7 Mar 2023
Working in partnership with others
Note7 Mar 2023
Continuous learning and improving care
Note7 Mar 2023
Engaging and involving people using the service, the public and staff
Note7 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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