Islands’ View

Isles Of Scilly, TR21 · Established 30/1 · Operated by Council of the Isles of Scilly

A CQC-regulated home-care provider serving Isles Of Scilly, registered since 30/1. Rated Requires improvement at its most recent CQC inspection (Jan 2023).

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What the CQC found

The five questions inspectors ask, and how Islands’ scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“The service was deeply embedded in island community life, supporting social inclusion and reducing isolation.”
CQC inspection report, Mar 2023

“End of life care was well coordinated, with people's preferences recorded and palliative care planned with professionals.”
CQC inspection report, Mar 2023

“Registered manager was visible, approachable and highly regarded by staff and external professionals.”
CQC inspection report, Mar 2023

Inspection history

The trajectory matters as much as the latest rating.

Mar 2023
Requires improvement
Park House received an overall Requires Improvement rating due to regulatory breaches in premises maintenance (Regulation 15) and good governance (Regulation 17), with a significantly deteriorated physical environment and unresolved staffing crisis despite no…
Oct 2021
Not rated
Oct 2021
Not rated
Jan 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Islands’ does

✓Residential homes
✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at TR21 0LP in Isles Of Scilly. Service area not formally published; we recommend asking the agency directly when requesting a quote.

TR21

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