Operated by De Vere Care Partnership Ltd

De Vere Care Partnership -Chelmsford

Requires improvementRated 28/06/2024Home care · Chelmsford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note11 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note11 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note11 Aug 2022
Staff working with other agencies to provide consistent, effective, timely care
Note11 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Aug 2022
Staff support: induction, training, skills and experience
Note11 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Oct 2023
Provider acted on previous recommendation regarding protected characteristics and gender preferences for care staff
Note11 Oct 2023
Learning from incidents and complaints shared with staff via multiple channels
Note11 Oct 2023
Proactive engagement with external professionals including social workers, community nurses, OTs and GPs
Note11 Oct 2023
Open and inclusive management culture with positive feedback from people, relatives, staff and external professionals
Note11 Oct 2023
Strong governance and audit systems enabling effective oversight of the service
Note11 Oct 2023

Note11 Aug 2022
End of life care and support
Note11 Aug 2022
Improving care quality in response to complaints or concerns
Note11 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note11 Aug 2022
Meeting people's communication needs
Note11 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Aug 2022
Engaging and involving people using the service, the public and staff; continuous learning and improving care; working in partnership with others
Note11 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note11 Aug 2022
How the provider understands and acts on the duty of candour
Note11 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info