Accurate Care Services Limited

GoodRated 18/04/2023Home care · Barking

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note18 Apr 2023
Quality assurance systems including care plan audits, staff spot checks and feedback collection
Note18 Apr 2023
Positive open-door culture with staff feeling supported by the registered manager
Note18 Apr 2023
Strong person-centred care with cultural, religious and communication needs recorded and respected
Note18 Apr 2023
Comprehensive induction and training programme including Care Certificate and MCA training
Note18 Apr 2023
Safe recruitment practices including DBS checks, references, identity and right-to-work verification
Note18 Apr 2023
Thorough risk assessments covering mobility, nutrition, skin integrity and home environment, reviewed every 3 months
Note18 Apr 2023
Robust safeguarding procedures in place with staff able to describe types of abuse and reporting pathways
Note18 Apr 2023
People felt safe and staff were punctual and reliable, with notification given if running late
minorincident_learning18 Apr 2023
We noted that accident forms were not easily accessible for staff to use when needed.