Operated by St Paul Care Support Limited

ST PAUL CARE SUPPORT LTD

Requires improvementRated 15/06/2023Home care · Erith

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note19 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note19 Jul 2023
Staff working with other agencies; supporting people to access healthcare services
Note19 Jul 2023
Staff support: induction, training, skills and experience
Note19 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Jul 2023
People were supported to access health and social care services where required.
Note19 Jul 2023
The registered manager understood the duty of candour and their notification responsibilities to CQC.
Note19 Jul 2023
Relatives reported 100% satisfaction in a February 2023 survey regarding how people were treated by management.
Note19 Jul 2023
DBS checks had been conducted for staff.
Note19 Jul 2023
Staff were supplied with appropriate PPE and had completed infection control training.
Note19 Jul 2023
Staff had received safeguarding training and were aware of actions to take if they suspected abuse.

Note19 Jul 2023
Improving care quality in response to complaints or concerns
Note19 Jul 2023
Supporting people to develop and maintain relationships and take part in activities
Note19 Jul 2023
End of life care and support
Note19 Jul 2023
Meeting people's communication needs
Note19 Jul 2023
Planning personalised care to ensure people have choice and control

Note19 Jul 2023
Preventing and controlling infection
Note19 Jul 2023
Learning lessons when things go wrong
Note19 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note19 Jul 2023
Staffing and recruitment
Note19 Jul 2023
Using medicines safely
Note19 Jul 2023
Assessing risk, safety monitoring and management

Note19 Jul 2023
Engaging and involving people, the public and staff; working in partnership
Note19 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Jul 2023
Continuous learning and improving care; governance and quality monitoring systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info