Descare Ltd

GoodRated 2 Oct 2023Home care · Bristol

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note10 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note10 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note10 Feb 2023
Supporting people to eat and drink; working with other agencies; accessing healthcare
Note10 Feb 2023
Staff support: induction, training, skills and experience
Note10 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Feb 2023
Proactive approach to not taking on new packages until systems were fully embedded, demonstrating responsible growth management.
Note10 Feb 2023
Strong safeguarding awareness among staff, with clear escalation pathways understood by all.
Note10 Feb 2023
Positive feedback from health and social care professionals regarding responsiveness, communication and collaborative planning.
Note10 Feb 2023
Comprehensive person-centred care plans including communication passports, easy-read formats and independence-promoting guidance.
Note10 Feb 2023
Registered manager was highly hands-on, working alongside staff to monitor care delivery and ensure person-centred outcomes.
Note

Note10 Feb 2023
End of life care and support
Note10 Feb 2023
Improving care quality in response to complaints or concerns
Note10 Feb 2023
Supporting people to develop and maintain relationships and take part in activities
Note10 Feb 2023
Meeting people's communication needs
Note10 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Feb 2023
Learning lessons when things go wrong
Note10 Feb 2023
Preventing and controlling infection
Note10 Feb 2023
Using medicines safely
Note10 Feb 2023
Staffing and recruitment
Note10 Feb 2023
Assessing risk, safety monitoring and management
Note10 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note10 Feb 2023
Engaging and involving people, continuous learning and working in partnership
Note10 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 Feb 2023
How the provider understands and acts on the duty of candour
Note10 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info