The Doting Carers Ltd

GoodRated 3 Sept 2023Home care · Letchworth Garden City

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note9 Mar 2023
End of life care wishes documented in care plans and staff trained in end of life care.
Note9 Mar 2023
Robust safeguarding awareness among staff with clear escalation procedures understood.
Note9 Mar 2023
Effective partnership working with external healthcare professionals including District Nurses, GPs and physiotherapists.
Note9 Mar 2023
Strong positive feedback from relatives praising the warmth, dignity, and responsiveness of staff and the registered manager.
Note9 Mar 2023
People were supported to maintain independence and involved in decisions about their care.
Note9 Mar 2023
Registered manager was hands-on, working in the field and maintaining regular communication with staff, people and relatives.
Note9 Mar 2023
Staff received a thorough induction including face-to-face training, shadowing, and completion of the Care Certificate.
Note9 Mar 2023
People received consistent care from a staffing team they knew well, with no late or missed calls reported by relatives.
minorgovernance9 Mar 2023
these had not always picked up on some of the minor concerns we found on the day of the inspection, in relation to people's risk assessments not being dated
minorrecord_keeping9 Mar 2023
on 1 persons MAR chart there were no staff initials for a period of 3 days
minorstaff_competency9 Mar 2023
Two members of staff were yet to have their competency assessments carried out.
moderatemedication_management9 Mar 2023
where a person was prescribed an anticoagulant...the information on their risk assessment required more detail and guidance for staff
minorcare_planning9 Mar 2023
people's risk assessments were not always dated to indicate the date the assessment took place or include a date for review