Operated by Cojam Limited

Bluebird Care Bournemouth & Poole

GoodRated 8 Dec 2023Home care · Poole

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note12 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
Note12 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Aug 2023
Staff support: induction, training, skills and experience
Note12 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Aug 2023
Ensuring consent to care and treatment in line with law and guidance

Note12 Aug 2023
Strong partnership working with health and social care professionals, resulting in exceptional individual outcomes.
Note12 Aug 2023
Proactive wellbeing checks at assessment including blood pressure, oxygen levels and GP Connect access.
Note12 Aug 2023
High staff morale with 100% of staff confirming best environment and supportive culture in staff survey.
Note12 Aug 2023
Effective accident and incident recording with theme/trend analysis and lessons shared through team meetings and supervision.
Note12 Aug 2023
Comprehensive staff development including 12-week career pathway, specialist dementia training and Level 7 Senior Leadership programme for nominated individual.
Note

Note12 Aug 2023
Improving care quality in response to complaints or concerns
Note12 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
Note12 Aug 2023
Meeting people's communication needs
Note12 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and support

Note12 Aug 2023
Preventing and controlling infection
Note12 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Aug 2023
Staffing and recruitment
Note12 Aug 2023
Using medicines safely
Note12 Aug 2023
Assessing risk, safety monitoring and management; learning lessons when things go wrong

Note12 Aug 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note12 Aug 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
Note12 Aug 2023
How the provider understands and acts on the duty of candour
Note12 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info