Jump 2 Independence Limited

GoodRated 28/11/2023Home care · Stoke-on-trent

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Promotion of independence and involvement
Note29 Jan 2020
Dignity, privacy and respect
Note29 Jan 2020
Kindness and compassion of staff

effective

Note29 Jan 2020
Access to healthcare professionals
Note29 Jan 2020
Nutritional support
Note29 Jan 2020
Staff supervision and support
Note29 Jan 2020
Staff training and induction
Note29 Jan 2020
Mental Capacity Act compliance

Other

Note28 Nov 2023
Provider understood duty of candour responsibilities and encouraged openness
Note28 Nov 2023
Provider worked in partnership with local authority and other health and social care professionals
Note28 Nov 2023
People and relatives involved in care planning, including consideration of protected characteristics
Note28 Nov 2023
Regular audits completed with service improvement plans implemented
Note28 Nov 2023
Positive and open culture with staff treating people with dignity and respect
Note28 Nov 2023
Incidents and accidents reviewed with referrals made to appropriate agencies

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Person-centred care planning and involvement

safe

Note29 Jan 2020
Infection control
Note29 Jan 2020
Safe recruitment practices
Note29 Jan 2020
Safeguarding knowledge and practice
Note29 Jan 2020
Risk assessment and care plan guidance

well_led

Note29 Jan 2020
Staff competency checking and spot checks
Note29 Jan 2020
Partnership working with external professionals
Note29 Jan 2020
Leadership visibility and staff confidence
Note29 Jan 2020
Acting on feedback and service improvement planning
Note29 Jan 2020
Audit and quality monitoring systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: ST4 3AF
Registered manager: Simpson, Michele
Local authority: Stoke-on-Trent
Region: West Midlands
City: Stoke-on-trent
Last CQC check: 28/Nov/2023 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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