Operated by Milton Keynes City Council

Kilkenny House

GoodRated 16/08/2023Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note16 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note16 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note16 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note16 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Aug 2023
Staff support: induction, training, skills and experience
Note16 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Aug 2023
Consent and Mental Capacity Act principles were followed with signed consent forms in care plans.
Note16 Aug 2023
People were supported to maintain independence, social relationships and access healthcare services.
Note16 Aug 2023
The registered manager developed internal audit tools covering medicines, care plans and staffing and acted promptly on findings.
Note16 Aug 2023
Strong personalised and responsive care, including a new support worker role for social needs and community activities.
Note16 Aug 2023
People were treated with kindness, dignity and respect, with highly positive feedback from people and relatives.
Note

Note16 Aug 2023
End of life care and support
Note16 Aug 2023
Improving care quality in response to complaints or concerns
Note16 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note16 Aug 2023
Meeting people's communication needs
Note16 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Aug 2023
Learning lessons when things go wrong
Note16 Aug 2023
Preventing and controlling infection
Note16 Aug 2023
Staffing and recruitment
Note16 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note16 Aug 2023
Using medicines safely
Note16 Aug 2023
Assessing risk, safety monitoring and management

Note16 Aug 2023
Working in partnership with others
Note16 Aug 2023
How the provider understands and acts on the duty of candour
Note16 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note16 Aug 2023
Engaging and involving people using the service, the public and staff
Note16 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements