Operated by Eleanor Nursing and Social Care Limited

Eleanor Nursing and Social Care Ltd - Oxford Office

Requires improvementRated 26/06/2025Home care · Oxford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note12 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Apr 2023
Staff support: induction, training, skills and experience
Note12 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Apr 2023
Partnership working with GPs, occupational therapists, and other healthcare professionals to support people's health needs
Note12 Apr 2023
Responsive to complaints with investigations and actions taken; person-centred care plans reviewed regularly
Note12 Apr 2023
Positive, open culture with approachable management, regular staff supervision, team meetings, and staff feeling listened to
Note12 Apr 2023
Effective governance systems including regular audits of medicines, care notes, and staff competencies with spot checks
Note12 Apr 2023
Thorough pre-admission needs assessments with involvement of people and relatives in care planning
Note12 Apr 2023
Robust safeguarding processes with staff trained to identify and report concerns and partnership working with local authority

Note12 Apr 2023
End of life care and support
Note12 Apr 2023
Improving care quality in response to complaints or concerns
Note12 Apr 2023
Meeting people's communication needs
Note12 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Apr 2023
Learning lessons when things go wrong
Note12 Apr 2023
Staffing and recruitment
Note12 Apr 2023
Assessing risk, safety monitoring and management
Note12 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Apr 2023
Preventing and controlling infection
Note12 Apr 2023
Using medicines safely

Note12 Apr 2023
Continuous learning and improving care; Working in partnership with others
Note12 Apr 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note12 Apr 2023
How the provider understands and acts on the duty of candour
Note12 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements