Operated by Masterstaff Limited

MasterStaff Healthcare (Preston)

GoodRated 18/02/2020Home care · Preston

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Jan 2021
Continuity of care workers
Note30 Jan 2021
Dignity, respect and independence

effective

Note30 Jan 2021
Mental Capacity Act compliance
Note30 Jan 2021
Condition-specific training
Note30 Jan 2021
Supervision and appraisal
Note30 Jan 2021
Staff induction and training

Other

Note30 Oct 2021
Complaints procedure clearly communicated and complaints responded to promptly with outcomes recorded
Note30 Oct 2021
Healthcare passports used to promote communication between health professionals and people who cannot communicate for themselves
Note30 Oct 2021
Clear management structure with experienced, knowledgeable leadership team and clear lines of accountability
Note30 Oct 2021
Robust quality monitoring including satisfaction surveys, spot checks, telephone monitoring and care reviews
Note30 Oct 2021
End of life wishes recorded in care plans with bespoke support plans developed with people and families
Note

responsive

Note30 Jan 2021
Complaints handling
Note30 Jan 2021
Care planning and person-centred support plans

safe

Note30 Jan 2021
Infection control
Note30 Jan 2021
Medication management
Note30 Jan 2021
Safeguarding and risk management
Note30 Jan 2021
Recruitment practices

well_led

Note30 Jan 2021
Record keeping and office organisation
Note30 Jan 2021
Staff meetings and feedback mechanisms
Note30 Jan 2021
Governance and quality auditing

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: PR3 1NS
Registered manager: Hargreaves, Carol
Local authority: Lancashire
Region: North West
City: Preston
Last CQC check: 18/Feb/2020 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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