MasterStaff Healthcare (Preston)

Preston, PR3 · Established 13/0 · Operated by Masterstaff Limited

A CQC-regulated home-care provider serving Preston, registered since 13/0. Rated Good at its most recent CQC inspection (18/02/2020).

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What the CQC found

The five questions inspectors ask, and how MasterStaff scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Complaints procedure clearly communicated and complaints responded to promptly with outcomes recorded”
CQC inspection report, Oct 2021

“Healthcare passports used to promote communication between health professionals and people who cannot communicate for themselves”
CQC inspection report, Oct 2021

“Clear management structure with experienced, knowledgeable leadership team and clear lines of accountability”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
MasterStaff Healthcare (Preston) achieved a Good rating across all five key questions at this announced inspection on 26 July 2017, maintaining its previous Good overall rating. The service demonstrated particular improvement in recruitment practices since the…
Jan 2021
Good
MasterStaff Healthcare (Preston) was rated Good overall at its March 2015 inspection, with staff demonstrating kind, caring practice and robust systems for safeguarding, risk management, supervision and complaints handling. The single Requires Improvement rati…
Feb 2020
Good
MasterStaff Healthcare (Preston) was rated Good across all five key questions at its February 2020 inspection, maintaining its previous Good rating from 2017. The service demonstrated safe staffing and recruitment, robust risk and medicines management, effecti…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What MasterStaff does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at PR3 1NS in Preston. Service area not formally published; we recommend asking the agency directly when requesting a quote.

PR3

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