Operated by Midshires Care Limited

Helping Hands Aintree

GoodRated 6 Jun 2023Home care · Liverpool

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note6 Jun 2023
Respecting and promoting people's privacy, dignity and independence

Note6 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Jun 2023
Staff working with other agencies; Supporting people to live healthier lives and access healthcare services
Note6 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
Note6 Jun 2023
Staff support: induction, training, skills and experience

Note6 Jun 2023
Registered manager open and honest, reporting events to external authorities where necessary.
Note6 Jun 2023
End of life care preferences recorded and all staff trained in this area.
Note6 Jun 2023
Proactive support and appraisal system praised by both staff and people using the service.
Note6 Jun 2023
Specialised training delivered and overseen by a clinical lead, with annual competency reassessment.
Note6 Jun 2023
People and relatives actively involved in care planning; care plans fluid and person-owned.
Note6 Jun 2023

Note6 Jun 2023
End of life care and support
Note6 Jun 2023
Meeting people's communication needs
Note6 Jun 2023
Improving care quality in response to complaints or concerns
Note6 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Jun 2023
Preventing and controlling infection
Note6 Jun 2023
Using medicines safely
Note6 Jun 2023
Staffing and recruitment
Note6 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note6 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note6 Jun 2023
Duty of candour; Engaging and involving people using the service, the public and staff
Note6 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Working in partnership with others
Note6 Jun 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info