Operated by Severn Vale Home Care Limited

Severn Vale Home Care Worcester

GoodRated 23/06/2023Home care · Worcester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note23 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note23 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note23 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note23 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note23 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Jun 2023
Staff support: induction, training, skills and experience
Note23 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Jun 2023
Staff attended regular meetings, received supervision, and felt valued and supported by an approachable management team.
Note23 Jun 2023
New staff completed thorough inductions including shadowing experienced colleagues and completing mandatory and specialist training.
Note23 Jun 2023
People were treated with dignity, respect and compassion; staff built strong relationships with those they supported.
Note23 Jun 2023
The registered manager had good oversight using audits of care records and observations of staff practice to continually improve the service.
Note23 Jun 2023
Complaints were responded to promptly and in line with policy, with people feeling confident raising concerns.
Note

Note23 Jun 2023
Improving care quality in response to complaints or concerns
Note23 Jun 2023
Meeting people's communication needs
Note23 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Jun 2023
Preventing and controlling infection
Note23 Jun 2023
Using medicines safely
Note23 Jun 2023
Staffing and recruitment
Note23 Jun 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note23 Jun 2023
Systems and processes to safeguard people from the risk of abuse

Note23 Jun 2023
Working in partnership with others
Note23 Jun 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning
Note23 Jun 2023
How the provider understands and acts on the duty of candour
Note23 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info