Operated by The Care Bureau Limited

The Care Bureau Ltd - Domiciliary Care and Nursing Agency - Leamington Spa

Requires improvementRated 16/05/2023Home care · Leamington Spa

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note10 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Jun 2023
Staff work with other agencies to provide consistent, effective, timely care
Note10 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Jun 2023
Staff support: induction, training, skills and experience
Note10 Jun 2023
Ensuring consent to care and treatment in line with law and guidance

Note10 Jun 2023
Positive staff culture, with long-serving staff expressing pride in working for the organisation.
Note10 Jun 2023
Recruitment processes included appropriate DBS checks and references.
Note10 Jun 2023
People's communication needs were assessed and documented, and the service adhered to the Accessible Information Standard.
Note10 Jun 2023
The service had a care call monitoring system to alert management when staff were running late.
Note10 Jun 2023
Staff felt well supported by management, with an effective out-of-hours on-call system in place.
Note10 Jun 2023

Note10 Jun 2023
End of life care and support
Note10 Jun 2023
Improving care quality in response to complaints or concerns
Note10 Jun 2023
Meeting people's communication needs
Note10 Jun 2023
Planning personalised care to ensure people have choice and control

Note10 Jun 2023
Learning lessons when things go wrong
Note10 Jun 2023
Staffing and recruitment
Note10 Jun 2023
Preventing and controlling infection
Note10 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note10 Jun 2023
Using medicines safely
Note10 Jun 2023
Assessing risk, safety monitoring and management

Note10 Jun 2023
Continuous learning and improving care; Working in partnership with others
Note10 Jun 2023
Engaging and involving people using the service, the public and staff
Note10 Jun 2023
How the provider understands and acts on the duty of candour
Note10 Jun 2023
Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info