Note18 Apr 2023
Staff felt supported and listened to, with 24-hour access to nursing assistance and dedicated nurse managers per care package.
Note18 Apr 2023
Quality assurance systems had been strengthened, including registered manager sign-off of care plans for improved oversight.
Note18 Apr 2023
People were supported with positive risk-taking to achieve meaningful goals and access activities previously unavailable to them.
Note18 Apr 2023
Strong partnership working with healthcare professionals including dieticians, GPs, physiotherapists and rehabilitation teams.
Note18 Apr 2023
Robust safeguarding awareness among staff, with clear processes for reporting concerns and demonstrated appropriate management responses.
Note18 Apr 2023
The provider specialised in complex care, employing registered nurses and ensuring staff received condition-specific training tailored to each person.
Note18 Apr 2023
Highly personalised, detailed care plans were in place reflecting people's preferences, protected characteristics and desired outcomes.
Note18 Apr 2023
People were actively involved in recruiting their own staff teams, with the provider ensuring people had the final say in who was recruited.
Note18 Apr 2023
People and relatives consistently praised staff as caring, attentive and reliable, with comments such as 'The carers are amazing, the best [person's name] has had'.
minorgovernance18 Apr 2023
Prior to the inspection the provider had identified a concern in relation to quality, person-centred care and staff support for some of their packages of care.
minorcommunication_with_families18 Apr 2023
Some relatives told us communication could be improved with the main office. They told us they did not always get a timely response, especially in relation to communication about staffing cover.
minorincident_learning18 Apr 2023
One staff member told us, "We don't get anything back from incidents or accidents ... No opportunity of seeing any follow ups."