CO9 Senior Homehelp Limited

GoodRated 24/02/2023Home care · Halstead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note3 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note3 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Mar 2023
Staff support: induction, training, skills and experience
Note3 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Mar 2023
Effective infection prevention and control practices
Note3 Mar 2023
Staff supported people to maintain independence and promoted dignity and respect
Note3 Mar 2023
Registered manager proactively engaged with people and families weekly and responded promptly to concerns
Note3 Mar 2023
Strong community ties and word-of-mouth referrals supporting local care provision
Note3 Mar 2023
Staff training including specialist sessions (e.g. PEG feeding) with competency observations
Note3 Mar 2023
Sufficient staffing levels with consistent, reliable visit attendance

Note3 Mar 2023
End of life care and support
Note3 Mar 2023
Improving care quality in response to complaints or concerns
Note3 Mar 2023
Meeting people's communication needs
Note3 Mar 2023
Planning personalised care to ensure people have choice and control; Supporting people to maintain relationships and activities

Note3 Mar 2023
Preventing and controlling infection
Note3 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note3 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note3 Mar 2023
Using medicines safely
Note3 Mar 2023
Staffing and recruitment

Note3 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Mar 2023
Engaging and involving people, the public and staff; Working in partnership; Duty of candour
Note3 Mar 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Outstanding4.4 km awayEssex

Registered manager: Ladkin, Frank

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