Operated by Professional Nursing Services Limited

Professional Nursing Services Limited - 25A White Horse Court

GoodRated 14/02/2019Home care · Bishops Stortford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Feb 2019
Respecting and promoting people's privacy, dignity and independence
Note14 Feb 2019
Supporting people to express their views and be involved in making decisions about their care
Note14 Feb 2019
Ensuring people are well treated and supported; equality and diversity

Note14 Feb 2019
Supporting people to live healthier lives, access healthcare services and support
Note14 Feb 2019
Staff working with other agencies to provide consistent, effective, timely care
Note14 Feb 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note14 Feb 2019
Staff support: induction, training, skills and experience
Note14 Feb 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note14 Feb 2019
Ensuring consent to care and treatment in line with law and guidance

Note29 Jan 2020
Well-organised, complete and up-to-date records including support plans, recruitment documents and training records.
Note29 Jan 2020
Quality monitoring through regular visits, questionnaires and staff meetings, including family participation in team meetings.
Note29 Jan 2020
A positive, open and inclusive culture with management consistently available and responsive to staff and relatives.
Note29 Jan 2020
Care plans were person-centred, developed in partnership with relatives and reviewed regularly to reflect changing needs.
Note29 Jan 2020
People were treated with kindness, dignity and respect, with consistent care teams enabling strong relationships.
Note

Note14 Feb 2019
End of life care and support
Note14 Feb 2019
Improving care quality in response to complaints or concerns
Note14 Feb 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note14 Feb 2019
Working in partnership with others
Note14 Feb 2019
Continuous learning and improving care
Note14 Feb 2019
Engaging and involving people using the service, the public and staff
Note14 Feb 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note14 Feb 2019
Planning and promoting person-centred, high-quality care and support; duty of candour