Operated by Jaika Healthcare Limited

Compassionate Care Tamworth

Requires improvementRated 15/12/2022Home care · Tamworth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note15 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Dec 2022
Respecting and promoting people's privacy, dignity and independence

Note15 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note15 Dec 2022
Assessing people's needs and choices; delivering care in line with standards
Note15 Dec 2022
Staff support: induction, training, skills and experience

Note11 Jul 2023
Provider understood duty of candour responsibilities and promoted open culture
Note11 Jul 2023
People and relatives reported feeling safe and happy with care provided
Note11 Jul 2023
Provider introduced annual questionnaire to seek feedback from people and relatives
Note11 Jul 2023
Staff using PPE effectively and confirmed to have received infection control training
Note11 Jul 2023
Recruitment practices improved with references, employment gap checks, and DBS risk assessments in place
Note11 Jul 2023
Staff demonstrated understanding of safeguarding and how to protect people from abuse

Note15 Dec 2022
End of life care and support
Note15 Dec 2022
Meeting people's communication needs
Note15 Dec 2022
Improving care quality in response to complaints or concerns
Note15 Dec 2022
Planning personalised care to ensure people have choice and control

Note15 Dec 2022
Learning lessons when things go wrong
Note15 Dec 2022
Systems and processes to safeguard people from the risk of abuse

Note15 Dec 2022
Working in partnership with others
Note15 Dec 2022
How the provider understands and acts on the duty of candour
Note15 Dec 2022
Continuous learning and improving care
Note15 Dec 2022
Engaging and involving people using the service, the public and staff
Note15 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements