Excel Healthcare Services Ltd

Requires improvementRated 12 Jul 2022Home care · Wakefield

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Nov 2023
Staff working with other agencies to provide consistent, effective, timely care
Note24 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Nov 2023
Staff support: induction, training, skills and experience
Note24 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note24 Nov 2023
Ensuring consent to care and treatment in line with law and guidance

Note24 Nov 2023
The service was no longer in Special Measures having improved from an Inadequate rating.
Note24 Nov 2023
Staff had access to care records via a new online system and daily call logs were detailed.
Note24 Nov 2023
Registered manager understood duty of candour responsibilities and reported notifiable incidents.
Note24 Nov 2023
People and relatives expressed positive feedback about the care provided and felt safe.
Note24 Nov 2023
Complaints systems were effective in recording, investigating and responding to complaints.
Note24 Nov 2023
New online system introduced to monitor accidents and incidents with lessons learned from these.

Note24 Nov 2023
Improving care quality in response to complaints or concerns
Note24 Nov 2023
Meeting people's communication needs
Note24 Nov 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Nov 2023
Preventing and controlling infection
Note24 Nov 2023
Learning lessons when things go wrong
Note24 Nov 2023
Staffing and recruitment
Note24 Nov 2023
Systems and processes to safeguard people from the risk of abuse
Note24 Nov 2023
Using medicines safely
Note24 Nov 2023
Assessing risk, safety monitoring and management

Note24 Nov 2023
Engaging and involving people, continuous learning and improving care, working in partnership with others
Note24 Nov 2023
How the provider understands and acts on the duty of candour
Note24 Nov 2023
Promoting a positive culture; managers and staff being clear about their roles and understanding quality performance, risks, and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info