Operated by Apasen

Home & Community Services (Redbridge)

GoodRated 17/11/2022Home care · Ilford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note17 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note17 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note17 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note17 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Nov 2022
Staff support: induction, training, skills and experience
Note17 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Nov 2022
Provider engaged in external annual auditing, bi-monthly staff newsletters, and participation in Care Provider Voice network.
Note17 Nov 2022
Positive staff culture with high satisfaction; staff described the workplace as 'like a family' and leadership as open and communicative.
Note17 Nov 2022
Strong partnership working with GPs, district nurses, occupational therapists, local authorities and other health professionals.
Note17 Nov 2022
Robust quality assurance system including monthly and quarterly audits of care plans, MAR sheets, risk assessments, accidents, incidents, complaints and safeguarding.
Note17 Nov 2022
Person-centred care plans were regularly reviewed and co-produced with people and their relatives, covering communication, medical and domestic needs.

Note17 Nov 2022
End of life care and support
Note17 Nov 2022
Improving care quality in response to complaints or concerns
Note17 Nov 2022
Meeting people's communication needs
Note17 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Nov 2022
Learning lessons when things go wrong
Note17 Nov 2022
Preventing and controlling infection
Note17 Nov 2022
Using medicines safely
Note17 Nov 2022
Staffing and recruitment
Note17 Nov 2022
Assessing risk, safety monitoring and management
Note17 Nov 2022
Systems and processes to safeguard people from the risk of abuse

Note17 Nov 2022
Working in partnership with others
Note17 Nov 2022
Continuous learning and improving care
Note17 Nov 2022
Engaging and involving people using the service, the public and staff
Note17 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note17 Nov 2022
How the provider understands and acts on the duty of candour
Note17 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering