Operated by Northern Case Management Limited

Northern Case Management Bury Office

GoodRated 13/01/2023Home care · Bury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note13 Jan 2023
Families and relatives reported high satisfaction with care quality, safety and communication from case managers.
Note13 Jan 2023
Strong multi-disciplinary partnerships with neuro psychology, epilepsy nurses, respiratory physio, OT and SALT.
Note13 Jan 2023
Positive staff culture with accessible management, good work-life balance and career development pathways.
Note13 Jan 2023
Monthly medication audits and individual support plans ensuring safe medicine administration.
Note13 Jan 2023
Robust recruitment procedures with full DBS checks for adults and children prior to employment.
Note13 Jan 2023
Specialist training provided by health professionals for complex care needs such as feeding tubes, epilepsy and respiratory support.
Note13 Jan 2023
Robust safeguarding systems including an accessible 'Safeguarding Concerns Pathway' and annual training for all staff.
minorstaff_training13 Jan 2023
Managers were aware updates in classroom training were needed in moving and handling, medication and basic life support.
moderatestaffing_levels13 Jan 2023
Managers acknowledged there were constant pressures with regards to the recruitment and retention. Contingency plans were in place and the service worked closely with agency staff.