Note30 Oct 2021
Open and positive culture with an approachable registered manager who advocated for people to secure CCG funding
Note30 Oct 2021
Specialist nurse matching to placements based on specific conditions such as oncology, cardiac, end of life care and diabetes
Note30 Oct 2021
Robust Mental Capacity Act compliance with documented capacity assessments and best interest meetings
Note30 Oct 2021
Strong quality assurance system with quarterly audits covering policies, supervision, care files, accidents, complaints and satisfaction surveys
Note30 Oct 2021
Person-centred care plans reflected individual preferences, life history, and goals, reviewed regularly with people and their representatives
Note30 Oct 2021
Medicines administration records were fully completed, audited regularly, and errors were followed up promptly by nurse consultants
Note30 Oct 2021
Thorough recruitment procedures including DBS checks, reference checks, and requiring minimum three years post-registration experience
Note30 Oct 2021
Relatives reported high satisfaction with nursing care, using terms such as 'fantastic, compassionate, exemplary, caring, a rock during difficult times'
Note21 Jun 2019
Compassionate, well-trained staff praised consistently by people and relatives; nominated finalists in Skills for Care Accolade 2018
Note21 Jun 2019
Effective governance with quarterly audit schedule, action plans, client satisfaction surveys and annual staff surveys
Note21 Jun 2019
Strong end-of-life care provision; nurses worked with palliative care teams to fulfil wishes to remain at home
Note21 Jun 2019
Person-centred care plans individualised to each person, regularly reviewed with people and relatives
Note21 Jun 2019
Robust and flexible staffing model with bank staff matched to people's needs by skills, personality, hobbies and interests
Note21 Jun 2019
Medicines managed safely with prompt action taken to address any shortfalls identified; staff trained to national guidance standards