Operated by Independence Matters C.I.C.

Floating Support City

GoodRated 12 Dec 2019Home care · Norwich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2019
Respecting and promoting people's privacy, dignity and independence
Note12 Dec 2019
Supporting people to express their views and be involved in making decisions about their care
Note12 Dec 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Dec 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2019
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2019
Staff working with other agencies to provide consistent, effective, timely care
Note12 Dec 2019
Staff support: induction, training, skills and experience
Note12 Dec 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
Open culture with staff feeling supported and confident to raise concerns via whistle-blowing policy
Note29 Jan 2020
Strong partnership working with healthcare professionals, confirmed by positive external comments
Note29 Jan 2020
Unannounced competency checks carried out by management to monitor quality of care
Note29 Jan 2020
Comprehensive complaints procedure in place with all complaints recorded and resolved
Note29 Jan 2020
People's privacy, dignity and independence were respected and care was delivered in a person-centred way
Note29 Jan 2020

Note12 Dec 2019
Improving care quality in response to complaints or concerns
Note12 Dec 2019
Supporting people to develop and maintain relationships to avoid social isolation
Note12 Dec 2019
Meeting people's communication needs
Note12 Dec 2019
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note12 Dec 2019
End of life care and support

Note12 Dec 2019
Working in partnership with others
Note12 Dec 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note12 Dec 2019
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note12 Dec 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info