Operated by HF Trust Limited

HF Trust Oxfordshire

GoodRated 21/06/2023Home care · Didcot

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Other

Note21 Jun 2023
Provider actively sought and responded to feedback from people, relatives, and staff.
Note21 Jun 2023
Effective infection prevention and control practices in place.
Note21 Jun 2023
Strong person-centred culture with caring, respectful staff-client relationships observed throughout.
Note21 Jun 2023
Staff had appropriate training and competency assessments to support people with a learning disability and autistic people.
Note21 Jun 2023
Effective registered manager who was transparent, proactive in identifying improvements, and well regarded by staff and relatives.
Note21 Jun 2023
Staffing levels were sufficient, with consistent use of familiar agency staff and robust recruitment checks.
Note21 Jun 2023
Medicines were managed safely with regular competency checks and no gaps or errors in administration records.
moderateincident_learning21 Jun 2023
it was found this had not been acted upon within appropriate timescales in line with the provider's policy and procedures. This could have caused potential abuse to continue.
moderatecare_planning21 Jun 2023
The suitability of 1 of the premises was in the process of being reviewed by the provider and relevant landlords. The suitability of the premises needed considering in line with people's changing supp…
criticalsafeguarding21 Jun 2023
CQC received a notification about concerns a person may be at risk of abuse. When this was reviewed, it was found this had not been acted upon within appropriate timescales in line with the provider's…

safe

Note21 Jun 2023
Learning lessons when things go wrong
Note21 Jun 2023
Preventing and controlling infection
Note21 Jun 2023
Using medicines safely
Note21 Jun 2023
Staffing and recruitment
Note21 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note21 Jun 2023
Assessing risk, safety monitoring and management

well_led

Note21 Jun 2023
Continuous learning and improving care; Working in partnership with others
Note21 Jun 2023
Engaging and involving people using the service, the public and staff
Note21 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Jun 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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