Operated by HF Trust Limited

HF Trust London Kingston

GoodRated 31/08/2022Home care · New Malden

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note31 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note31 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note31 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note31 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note31 Aug 2022
Supporting people to live healthier lives, access healthcare services and support
Note31 Aug 2022
Staff support: induction, training, skills and experience
Note31 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note31 Aug 2022
Open and inclusive culture with effective governance, audits and continuous learning.
Note31 Aug 2022
Strong partnership working with healthcare professionals (GPs, OTs, SLTs, psychologists).
Note31 Aug 2022
Information provided to people met Accessible Information Standard requirements (easy read, pictorial).
Note31 Aug 2022
Care plans reviewed and updated to reflect people's needs and preferences.
Note31 Aug 2022
Person-centred care with positive caring relationships between staff and people.

Note31 Aug 2022
End of life care and support
Note31 Aug 2022
Improving care quality in response to complaints or concerns
Note31 Aug 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note31 Aug 2022
Meeting people's communication needs
Note31 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note31 Aug 2022
Learning lessons when things go wrong
Note31 Aug 2022
Preventing and controlling infection
Note31 Aug 2022
Using medicines safely
Note31 Aug 2022
Staffing and recruitment
Note31 Aug 2022
Assessing risk, safety monitoring and management
Note31 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note31 Aug 2022
Working in partnership with others
Note31 Aug 2022
Continuous learning and improving care
Note31 Aug 2022
Engaging and involving people using the service, the public and staff
Note31 Aug 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note31 Aug 2022
How the provider understands and acts on the duty of candour
Note31 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering