Operated by HF Trust Limited

HF Trust Bristol and Bath

Not RatedHome care · Bristol

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

10 findings

Note22 Feb 2023
Professionals held the service in high regard for standards and service delivery.
Note22 Feb 2023
MCA principles applied in practice, with capacity assessments and best interest decisions appropriately recorded.
Note22 Feb 2023
Effective partnership working with learning disability specialists, social workers, speech and language therapists and GPs.
Note22 Feb 2023
Active involvement of people and relatives in developing the service, including via the 'Voices to be Heard' forum.
Note22 Feb 2023
Robust governance with regular audits covering health and safety, care records, safeguarding and staff training.
Note22 Feb 2023
Person-centred, open and empowering culture with visible, approachable and supportive management.
Note22 Feb 2023
Strong safeguarding culture with staff trained at all levels and effective multi-agency working.
Note22 Feb 2023
Medicines were safely managed, stored and administered with regular audits and competency updates.
Note22 Feb 2023
Sufficient staffing levels including one-to-one support, with a consistent core staff team and low turnover in some houses.
Note22 Feb 2023
Risks were assessed, monitored and managed with people involved, enabling positive risk-taking and informed choices.