Operated by Haven Solutionz Ltd

Haven Solutionz Ltd.

GoodRated 23/05/2023Home care · Dartford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 May 2023
Respecting and promoting people's privacy, dignity and independence
Note25 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note25 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 May 2023
Staff working with other agencies to provide consistent, effective, timely care
Note25 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 May 2023
Staff support: induction, training, skills and experience
Note25 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 May 2023
Positive learning culture with action plans completed following accidents or incidents to minimise recurrence
Note25 May 2023
Strong infection control practices with appropriate PPE use and up-to-date IPC policy including COVID-19 guidance
Note25 May 2023
Provider drew on lived experience of relocating to the UK to support cultural competency, including sessions on British culture and cuisine
Note25 May 2023
Person-centred care plans were goal-oriented, regularly reviewed and developed with people and their relatives
Note25 May 2023
Staff had access to the registered manager at all times for support and guidance, fostering an open and responsive culture
Note

Note25 May 2023
End of life care and support
Note25 May 2023
Improving care quality in response to complaints or concerns
Note25 May 2023
Meeting people's communication needs
Note25 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 May 2023
Learning lessons when things go wrong
Note25 May 2023
Preventing and controlling infection
Note25 May 2023
Using medicines safely
Note25 May 2023
Staffing and recruitment
Note25 May 2023
Assessing risk, safety monitoring and management
Note25 May 2023
Systems and processes to safeguard people from the risk of abuse

Note25 May 2023
Continuous learning and improving care; Working in partnership with others
Note25 May 2023
Engaging and involving people using the service, the public and staff
Note25 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info