Maita Care Services Ltd

GoodRated 21/02/2023Home care · Haslemere

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note21 Feb 2023
Supporting people to express their views and be involved in making decisions; Respecting and promoting people's privacy, dignity and independence
Note21 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note21 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note21 Feb 2023
Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
Note21 Feb 2023
Staff support: induction, training, skills and experience

Note21 Feb 2023
Open culture with regular feedback sought from people, relatives and professionals; satisfaction surveys distributed.
Note21 Feb 2023
Effective governance systems including regular audits of medicines, daily care notes and IPC, and staff spot checks.
Note21 Feb 2023
Provider achieved ISO 9001 accreditation, supporting quality management rigour.
Note21 Feb 2023
Effective multi-agency working with healthcare professionals such as community nurses, podiatrists and occupational therapists.
Note21 Feb 2023
Support plans included life history, interests, religious/spiritual needs and individual communication methods.
Note

Note21 Feb 2023
Improving care quality in response to complaints or concerns
Note21 Feb 2023
Meeting people's communication needs
Note21 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note21 Feb 2023
Preventing and controlling infection
Note21 Feb 2023
Using medicines safely
Note21 Feb 2023
Staffing and recruitment; Systems and processes to safeguard people from the risk of abuse
Note21 Feb 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note21 Feb 2023
Continuous learning and improving care; Working in partnership with others
Note21 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; engaging and involving people
Note21 Feb 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info