Operated by FitzRoy Support

Wensum Way

Requires improvementRated 27/01/2022Home care · Fakenham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Jan 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Jan 2022
Supporting people to express their views and be involved in making decisions about their care
Note27 Jan 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Jan 2022
Adapting service, design, decoration to meet people's needs
Note27 Jan 2022
Supporting people to live healthier lives, access healthcare services and support
Note27 Jan 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Jan 2022
Staff support: induction, training, skills and experience
Note27 Jan 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Jan 2022
Quality assurance audits had already identified the same areas for development found during inspection.
Note27 Jan 2022
The registered manager was open to feedback and made timely improvements during the inspection.
Note27 Jan 2022
Staff completed a broad range of training including manual handling, medication and swallowing difficulties.
Note27 Jan 2022
Safe recruitment practices were in place with sufficient staff deployed.
Note27 Jan 2022
Staff supported people in a caring, kind and respectful manner; families described carers as 'amazing'.
Note27 Jan 2022

Note27 Jan 2022
End of life care and support
Note27 Jan 2022
Improving care quality in response to complaints or concerns
Note27 Jan 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note27 Jan 2022
Meeting people's communication needs
Note27 Jan 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Jan 2022
Learning lessons when things go wrong
Note27 Jan 2022
Preventing and controlling infection
Note27 Jan 2022
Staffing and recruitment
Note27 Jan 2022
Systems and processes to safeguard people from the risk of abuse
Note27 Jan 2022
Using medicines safely
Note27 Jan 2022
Assessing risk, safety monitoring and management

Note27 Jan 2022
Working in partnership with others
Note27 Jan 2022
Promoting a positive culture; continuous learning and improving care
Note27 Jan 2022
Engaging and involving people using the service, the public and staff; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info