Requires improvement

Wensum Way

Fakenham, NR21 · Established 10/0 · Operated by FitzRoy Support

A CQC-regulated home-care provider serving Fakenham, registered since 10/0. Rated Requires improvement at its most recent CQC inspection (27/01/2022).

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What the CQC found

The five questions inspectors ask, and how Wensum scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Quality assurance audits had already identified the same areas for development found during inspection.”
CQC inspection report, Jan 2022

“The registered manager was open to feedback and made timely improvements during the inspection.”
CQC inspection report, Jan 2022

“Staff completed a broad range of training including manual handling, medication and swallowing difficulties.”
CQC inspection report, Jan 2022

Inspection history

The trajectory matters as much as the latest rating.

Jan 2022
Requires improvement
Wensum Way care home and supported living service was rated Requires Improvement overall, with Safe, Effective and Caring rated Good, but Responsive and Well-Led deteriorating due to incomplete care plan reviews, absent regular person-led meetings, and inconsi…
Jan 2021
Good
Wensum Way, a care home for up to eight people with physical and learning disabilities, was rated Good across all five key questions at its July 2015 inspection. The provider had successfully addressed previous regulatory breaches relating to staffing, consent…
Jun 2018
Good
Wensum Way, operated by FitzRoy Support, was rated Good across all five key questions at its May 2018 inspection, maintaining the rating awarded at the previous July 2015 inspection. No breaches of regulation were identified; the service demonstrated safe medi…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Wensum does

✓Residential homes
✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NR21 8NZ in Fakenham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NR21

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