Operated by Kare 4 you Surrey Ltd

Kare4You Surrey

GoodRated 14/02/2023Home care · Epsom

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note14 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note14 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note14 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note14 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note14 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note14 Feb 2023
Supporting people to live healthier lives, access healthcare services and support
Note14 Feb 2023
Staff support: induction, training, skills and experience
Note14 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 Feb 2023
Proactive partnership working with GPs, district nurses, occupational therapists and local authority
Note14 Feb 2023
Positive staff culture with 'carer of the month' scheme and staff reporting feeling valued
Note14 Feb 2023
Person-centred care plans reflected individual preferences, cultural and religious diversity
Note14 Feb 2023
Robust governance framework including audits of MAR charts, daily logs, care plans and safeguarding
Note14 Feb 2023
Staff received regular supervision, competency checks and up-to-date training aligned with the Care Certificate
Note14 Feb 2023

Note14 Feb 2023
End of life care and support
Note14 Feb 2023
Improving care quality in response to complaints or concerns
Note14 Feb 2023
Meeting people's communication needs
Note14 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 Feb 2023
Learning lessons when things go wrong
Note14 Feb 2023
Preventing and controlling infection
Note14 Feb 2023
Using medicines safely
Note14 Feb 2023
Staffing and recruitment
Note14 Feb 2023
Assessing risk, safety monitoring and management
Note14 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note14 Feb 2023
Working in partnership with others
Note14 Feb 2023
Engaging and involving people using the service, the public and staff
Note14 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note14 Feb 2023
How the provider understands and acts on the duty of candour; continuous learning and improving care
Note14 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering