Operated by EGH Care Services Limited

EGH Care Services - Main Office

GoodRated 20/12/2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note12 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 May 2023
Respecting and promoting people's privacy, dignity and independence
Note12 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note12 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 May 2023
Supporting people to live healthier lives, access healthcare services and support
Note12 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 May 2023
Staff support: induction, training, skills and experience

Note12 May 2023
Auditing processes were effective, including medicines records review, staff observation and feedback gathering.
Note12 May 2023
Registered manager demonstrated transparency, duty of candour, and strong communication with people, relatives and staff.
Note12 May 2023
Care plans were personalised, up to date and reflected people's backgrounds, preferences and goals.
Note12 May 2023
Staff received regular supervision, appraisal and spot checks and felt well supported by the registered manager.
Note12 May 2023
Staff received training covering medicines administration, infection control, PPE, food hygiene, equality and diversity, MCA, and safeguarding.
Note

Note12 May 2023
End of life care and support
Note12 May 2023
Improving care quality in response to complaints or concerns
Note12 May 2023
Meeting people's communication needs
Note12 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 May 2023
Systems and processes to safeguard people from the risk of abuse
Note12 May 2023
Preventing and controlling infection
Note12 May 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note12 May 2023
Using medicines safely
Note12 May 2023
Staffing and recruitment

Note12 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 May 2023
Continuous learning and improving care; Managers and staff being clear about their roles and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info