Good

Heartfelt Care

Yeovil, BA20 · Established 02/1 · Operated by Heartfelt Care Yeovil and Sherborne Limited

A CQC-regulated home-care provider serving Yeovil, registered since 02/1. Rated Good at its most recent CQC inspection (Feb 2024).

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What the CQC found

The five questions inspectors ask, and how Heartfelt scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“The provider demonstrated openness and transparency throughout the inspection and was responsive to feedback.”
CQC inspection report, Mar 2023

“Staff received one-to-one supervision and felt well supported by the provider.”
CQC inspection report, Mar 2023

“Positive partnership working with GPs, local authorities and district nursing teams was evidenced.”
CQC inspection report, Mar 2023

Inspection history

The trajectory matters as much as the latest rating.

Oct 2024
Not rated
Heartfelt Care is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related…
Aug 2024
Not rated
Heartfelt Care is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related…
Mar 2023
Requires improvement
Heartfelt Care received an overall rating of Requires Improvement at its first inspection, with breaches of Regulations 9, 12 and 17 identified relating to person-centred care planning, unsafe medicines management, inadequate risk assessment and absent governa…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Heartfelt does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at BA20 1RG in Yeovil. Service area not formally published; we recommend asking the agency directly when requesting a quote.

BA20

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