Operated by St Helena Care Services Ltd

St Helena Care and Support Limited

GoodRated 5 Oct 2023Home care · Colchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 May 2023
Respecting and promoting people's privacy, dignity and independence
Note16 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note16 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note16 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note16 May 2023
Supporting people to live healthier lives, access healthcare services and support
Note16 May 2023
Staff support: induction, training, skills and experience; Staff working with other agencies
Note16 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 May 2023
Regular staff meetings and communication ensured continuous learning and sharing of lessons learned.
Note16 May 2023
The service worked collaboratively with GPs, community nurses, pharmacists, and other health professionals.
Note16 May 2023
A range of quality audits (medicines, care plans, staff files, spot checks) were regularly completed.
Note16 May 2023
The registered manager promoted an open, transparent culture and staff felt valued and supported.
Note16 May 2023
People were treated with dignity, respect, and kindness; strong trusting relationships formed between staff and people.
Note

Note16 May 2023
Improving care quality in response to complaints or concerns
Note16 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note16 May 2023
Learning lessons when things go wrong
Note16 May 2023
Preventing and controlling infection
Note16 May 2023
Using medicines safely
Note16 May 2023
Staffing and recruitment
Note16 May 2023
Assessing risk, safety monitoring and management
Note16 May 2023
Systems and processes to safeguard people from the risk of abuse

Note16 May 2023
Continuous learning and improving care; Working in partnership with others
Note16 May 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note16 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 May 2023
How the provider understands and acts on the duty of candour
Note16 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering