Operated by 1st Enable Ltd

North East

GoodRated 18/03/2023Home care · Stockton-on-tees

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note24 Apr 2024
Open, inclusive culture with regular engagement of people and families in service development
Note24 Apr 2024
Provider signed up to Restraint Reduction Network to minimise restrictive practices
Note24 Apr 2024
Communication needs well met using Makaton, picture exchange boards and easy read materials
Note24 Apr 2024
Good partnership working with health, social care professionals and community organisations
Note24 Apr 2024
Effective governance with full schedule of audits, continuous learning and quality improvement
Note24 Apr 2024
People supported to lead active, independent lifestyles with varied activities and community inclusion
Note24 Apr 2024
Strong staff training, supervision and retention with low turnover noted by relatives
Note24 Apr 2024
Personalised, person-centred care plans developed with input from people and their relatives
Note24 Apr 2024
Robust safeguarding processes and staff confident in recognising and reporting abuse
Note24 Apr 2024
Consistent staff teams with strong knowledge of individuals, promoting safety and positive relationships