Operated by Welcome Independent Living Ltd

Welcome independent Living Ltd

GoodRated 16/11/2022Home care · Hebden Bridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note16 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note16 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Nov 2022
Staff support: induction, training, skills and experience
Note16 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Nov 2022
Open and transparent leadership culture with managers actively involved in support delivery
Note16 Nov 2022
Staff recruited to reflect cultural diversity, supporting people whose first language was not English
Note16 Nov 2022
Robust feedback and audit processes in place with prompt action on improvements
Note16 Nov 2022
Strong partnership working with external agencies including district nursing team and GPs
Note16 Nov 2022
Registered manager maintained regular oversight of people's changing needs and updated support plans accordingly
Note16 Nov 2022

Note16 Nov 2022
End of life care and support
Note16 Nov 2022
Improving care quality in response to complaints or concerns
Note16 Nov 2022
Meeting people's communication needs
Note16 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Nov 2022
Learning lessons when things go wrong
Note16 Nov 2022
Preventing and controlling infection
Note16 Nov 2022
Staffing and recruitment
Note16 Nov 2022
Assessing risk, safety monitoring and management
Note16 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note16 Nov 2022
Using medicines safely

Note16 Nov 2022
Working in partnership with others
Note16 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 Nov 2022
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note16 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info