Operated by Midshires Care Limited

Helping Hands Wigan

GoodRated 25/01/2023Home care · Wigan

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note25 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note25 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note25 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Jan 2023
Staff support: induction, training, skills and experience
Note25 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Jan 2023
Positive communication culture; people and relatives knew how to complain and felt heard.
Note25 Jan 2023
Staff received induction, Care Certificate, supervision, appraisal and competency checks.
Note25 Jan 2023
Accessible information available in easy read, large font, braille, audio and alternate languages.
Note25 Jan 2023
Strong governance including regular audits, action plans, and timely statutory notifications to CQC.
Note25 Jan 2023
Comprehensive infection control practices with consistent PPE use confirmed by people and relatives.
Note25 Jan 2023

Note25 Jan 2023
End of life care and support
Note25 Jan 2023
Improving care quality in response to complaints or concerns
Note25 Jan 2023
Meeting people's communication needs
Note25 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Jan 2023
Preventing and controlling infection
Note25 Jan 2023
Using medicines safely
Note25 Jan 2023
Staffing and recruitment
Note25 Jan 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note25 Jan 2023
Systems and processes to safeguard people from the risk of abuse

Note25 Jan 2023
Working in partnership with others
Note25 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note25 Jan 2023
How the provider understands and acts on the duty of candour
Note25 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info