Operated by Carepoint HC Limited

Carepoint HC

GoodRated 12 Jun 2023Home care · Nelson

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Dec 2023
Respecting and promoting people's privacy, dignity and independence
Note6 Dec 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Dec 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Dec 2023
Staff support: induction, training, skills and experience
Note6 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Dec 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Dec 2023
Supporting people to live healthier lives, access healthcare services and support
Note6 Dec 2023
Ensuring consent to care and treatment in line with law and guidance

Note6 Dec 2023
Business continuity plan in place to ensure continuity of care in adverse circumstances.
Note6 Dec 2023
People supported to have maximum choice and control; Mental Capacity Act principles understood and applied.
Note6 Dec 2023
Effective partnership working with health and social care professionals to ensure coordinated, consistent care.
Note6 Dec 2023
Staff provided with induction, mandatory training, supervision sessions and annual appraisals.
Note6 Dec 2023
Person-centred culture promoted; people and relatives consistently praised the registered manager and staff team.
Note

Note6 Dec 2023
End of life care and support
Note6 Dec 2023
Improving care quality in response to complaints or concerns
Note6 Dec 2023
Meeting people's communication needs
Note6 Dec 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Dec 2023
Preventing and controlling infection
Note6 Dec 2023
Using medicines safely
Note6 Dec 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note6 Dec 2023
Staffing and recruitment
Note6 Dec 2023
Systems and processes to safeguard people from the risk of abuse

Note6 Dec 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note6 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Dec 2023
How the provider understands and acts on the duty of candour
Note6 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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