UK Case Management Limited

GoodRated 19/12/2023Home care · York

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Dec 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Dec 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 Dec 2023
Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies to provide consistent, effective, timely care
Note19 Dec 2023
Staff support: induction, training, skills and experience; Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note19 Dec 2023
Provider understood and acted on duty of candour and submitted statutory notifications as required.
Note19 Dec 2023
Open, person-centred culture with staff empowered to share ideas and support one another.
Note19 Dec 2023
People and relatives spoke very positively about the service, registered manager, and staff.
Note19 Dec 2023
Strong multi-agency working ensured people's health needs were identified and met.
Note19 Dec 2023
The registered manager demonstrated strong commitment to continuous improvement, including a detailed service improvement plan since last inspection.
Note19 Dec 2023
People's needs were assessed prior to starting the service, with care plans reviewed regularly and updated when needs changed.
Note19 Dec 2023
Staff received role-specific induction and training, including training tailored to individual medical conditions of people supported.
Note19 Dec 2023
Staff teams built specifically around individuals, providing consistency and helping staff and people get to know each other well.
Note19 Dec 2023
Medicines were managed safely with regular auditing and improved competency checks following previous breach.
Note19 Dec 2023
Risks to individuals were identified and well managed, with person-centred support plans and risk assessments emphasising independence and well-being.

Note19 Apr 2023
Meeting people's communication needs
Note19 Apr 2023
Improving care quality in response to complaints or concerns
Note19 Apr 2023
Supporting people to develop and maintain relationships to avoid social isolation

Note19 Dec 2023
Preventing and controlling infection
Note19 Dec 2023
Staffing and recruitment
Note19 Dec 2023
Using medicines safely
Note19 Dec 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note19 Dec 2023
Systems and processes to safeguard people from the risk of abuse

Note19 Dec 2023
Working in partnership with others; How the provider understands and acts on the duty of candour
Note19 Dec 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note19 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note19 Apr 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note