Lehope Care Limited

GoodRated 28/04/2023Home care · Harlow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note28 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note28 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note28 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note28 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Apr 2023
Staff support: induction, training, skills and experience
Note28 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Apr 2023
Incident reporting systems were in place and lessons learned were shared with staff following the one incident recorded.
Note28 Apr 2023
Staff felt well supported by the registered manager and team meetings were held with opportunity to raise issues.
Note28 Apr 2023
The service worked effectively with other health and social care professionals, including dietician services.
Note28 Apr 2023
The registered manager promoted independence actively, e.g. encouraging people to pay during community outings.
Note28 Apr 2023
Staff induction included mandatory training and shadow shifts; spot checks and competency assessments were carried out.
Note

Note28 Apr 2023
End of life care and support
Note28 Apr 2023
Improving care quality in response to complaints or concerns
Note28 Apr 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note28 Apr 2023
Meeting people's communication needs
Note28 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note28 Apr 2023
Learning lessons when things go wrong
Note28 Apr 2023
Preventing and controlling infection
Note28 Apr 2023
Using medicines safely
Note28 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note28 Apr 2023
Assessing risk, safety monitoring and management
Note28 Apr 2023
Staffing and recruitment

Note28 Apr 2023
Engaging and involving people using the service, the public and staff
Note28 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Apr 2023
Continuous learning and improving care
Note28 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info