Operated by Eden Independent Living Ltd

Radfield Home Care - Camden, Islington & Haringey

GoodRated 25/02/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note25 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note25 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Feb 2023
Supporting people to live healthier lives, access healthcare services and support
Note25 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note25 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Feb 2023
Staff support: induction, training, skills and experience
Note25 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Feb 2023
Governance processes including medicines audits, supervision programme and quality monitoring visits were in place.
Note25 Feb 2023
Staff induction included the Care Certificate, safeguarding training, food hygiene, equality and diversity, and MCA training.
Note25 Feb 2023
Strong leadership culture described as open, inclusive and empathic, with positive feedback from people, relatives and staff.
Note25 Feb 2023
Care plans maintained electronically and accessible via mobile app, enabling timely updates and responsiveness to changing needs.
Note25 Feb 2023
Effective infection control measures with adequate PPE supply and staff training.
Note

Note25 Feb 2023
End of life care and support
Note25 Feb 2023
Improving care quality in response to complaints or concerns
Note25 Feb 2023
Meeting people's communication needs
Note25 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Feb 2023
Learning lessons when things go wrong
Note25 Feb 2023
Preventing and controlling infection
Note25 Feb 2023
Using medicines safely
Note25 Feb 2023
Staffing and recruitment
Note25 Feb 2023
Assessing risk, safety monitoring and management
Note25 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note25 Feb 2023
Working in partnership with others
Note25 Feb 2023
Engaging and involving people using the service, the public and staff
Note25 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 Feb 2023
How the provider understands and acts on the duty of candour
Note25 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering