Operated by Servoca Nursing & Care Limited

Servoca Complex Care - Chelmsford

GoodRated 10 Jul 2024Home care · Chelmsford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note25 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note25 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note25 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note25 Feb 2023
Staff support: induction, training, skills and experience

Note25 Feb 2023
Provider assessed and documented people's mental capacity and promoted best-interest decision-making.
Note25 Feb 2023
Regular external audits and a service development plan were in place to drive continuous improvement.
Note25 Feb 2023
Care plans were personalised, documenting individual preferences, communication needs, and independence promotion.
Note25 Feb 2023
Provider worked closely with multidisciplinary health professionals; one professional noted 'I can't fault the communication.'
Note25 Feb 2023
Staff felt valued and supported; multiple staff commented positively on management culture and recognition.
Note

Note25 Feb 2023
End of life care and support
Note25 Feb 2023
Improving care quality in response to complaints or concerns
Note25 Feb 2023
Meeting people's communication needs
Note25 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Feb 2023
Learning lessons when things go wrong
Note25 Feb 2023
Preventing and controlling infection
Note25 Feb 2023
Using medicines safely
Note25 Feb 2023
Systems and processes to safeguard people from the risk of abuse
Note25 Feb 2023
Assessing risk, safety monitoring and management
Note25 Feb 2023
Staffing and recruitment

Note25 Feb 2023
Continuous learning and improving care; Working in partnership with others
Note25 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info