Good

Quayside House

Preston, PR2 · Established 13/1 · Operated by Integrate (Preston and Chorley) Limited

A CQC-regulated home-care provider serving Preston, registered since 13/1. Rated Good at its most recent CQC inspection (18/05/2018).

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What the CQC found

The five questions inspectors ask, and how Quayside scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Good working relationships with health professionals; manager elected to national Challenging Behaviour strategy group and co-chair of North West forensic learning disability forum.”
CQC inspection report, Oct 2021

“Safe recruitment practices including DBS checks, written references and application forms.”
CQC inspection report, Oct 2021

“Robust complaints procedure in place with recording and tracking of complaints and informal concerns.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Integrate (Preston and Chorley) Limited improved from Requires Improvement to Good across all five key questions, having resolved all five previous regulatory breaches relating to safeguarding, safe care, consent, staffing supervision and governance. The servi…
Oct 2021
Requires improvement
Integrate (Preston and Chorley) Limited was rated Requires Improvement overall at its first comprehensive CQC inspection, with breaches of Regulations 11, 12, 13, 17 and 18 identified across medication management, safeguarding, risk assessment, consent, superv…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Quayside does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at PR2 2XS in Preston. Service area not formally published; we recommend asking the agency directly when requesting a quote.

PR2

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