Operated by Diverse Abilities Plus Ltd

Diverse Abilities Plus - Supported Living

Not RatedHome care · Poole

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jul 2023
Supporting people to live healthier lives and access healthcare services
Note7 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jul 2023
Staff support: induction, training, skills and experience
Note7 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note7 Jul 2023
Ensuring consent to care and treatment in line with law and guidance

Note7 Jul 2023
Registered managers responded immediately to issues identified at inspection, taking prompt remedial action.
Note7 Jul 2023
Medicines audits were conducted regularly and improvements had reduced the number of medication incidents.
Note7 Jul 2023
Robust pre-employment checks were in place for new staff including DBS checks and full employment history.
Note7 Jul 2023
People were supported to pursue hobbies, maintain relationships and access community activities.
Note7 Jul 2023
The service worked in partnership with specialist health and social care professionals to improve outcomes for people.
Note

Note7 Jul 2023
Improving care quality in response to complaints or concerns
Note7 Jul 2023
End of life care and support
Note7 Jul 2023
Supporting people to develop and maintain relationships; support to follow interests and activities
Note7 Jul 2023
Meeting people's communication needs
Note7 Jul 2023
Planning personalised care to ensure people have choice and control

Note7 Jul 2023
Preventing and controlling infection
Note7 Jul 2023
Using medicines safely
Note7 Jul 2023
Assessing risk, safety monitoring and management
Note7 Jul 2023
Staffing and recruitment
Note7 Jul 2023
Systems and processes to safeguard people from the risk of abuse; learning lessons when things go wrong

Note7 Jul 2023
Working in partnership with others
Note7 Jul 2023
How the provider understands and acts on the duty of candour
Note7 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Jul 2023
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info