Note30 Jan 2021
Contingency and business continuity planning successfully tested during an office flood
Note30 Jan 2021
Effective audit systems identifying documentation issues and driving quality improvement
Note30 Jan 2021
99% overall satisfaction rating in bi-annual surveys; positive feedback from people, families and professionals
Note30 Jan 2021
Comprehensive person-centred care plans including communication passports and 'Book about me' documents
Note30 Jan 2021
Staff received ongoing supervision, appraisal and refresher training matched to people's individual needs
Note30 Jan 2021
Specialist care teams with tailored training for people with complex needs such as acquired brain injuries
Note30 Jan 2021
Robust recruitment procedures including DBS checks, reference checks and employment history gap analysis
Note30 Jan 2021
People overwhelmingly felt safe; all community health professionals believed the agency provided safe care
moderateincident_learning30 Jan 2021
At our inspection in May 2013 we found that the provider had failed to formally notify us about an allegation of abuse as required by the Health and Social Care Act 2008.
Note13 Nov 2019
Provider worked in partnership with local authority commissioners, health and social care services
Note13 Nov 2019
High satisfaction in March 2019 survey; complaints addressed promptly in line with procedure
Note13 Nov 2019
Accessible Information Standard met with communication tailored to individual needs
Note13 Nov 2019
Person-centred care plans reviewed monthly, reflecting individual preferences, routines and goals
Note13 Nov 2019
Staff received induction, regular training, supervision and annual appraisals
Note13 Nov 2019
Medicines administered safely with regular MAR audits conducted by training coordinator
Note13 Nov 2019
Safe recruitment processes including DBS checks, references and right-to-work verification
Note13 Nov 2019
No missed visits recorded; staff communicated proactively when running late
Note13 Nov 2019
Robust risk assessment and management plans covering a wide range of individual needs
Note13 Nov 2019
People and relatives consistently reported feeling safe and well-supported by reliable, kind staff
Note13 Apr 2017
Good understanding and application of the Mental Capacity Act 2005 across management and staff.
Note13 Apr 2017
Contingency planning to prioritise vulnerable people during service disruptions such as extreme weather.
Note13 Apr 2017
Strong partnership working with local authority, rated as 'extremely effective' by a care manager.
Note13 Apr 2017
Proactive quality auditing identifying improvement areas such as catheter care training.
Note13 Apr 2017
Effective complaints handling with logged, investigated and recorded outcomes.
Note13 Apr 2017
People fully involved in care planning and six-monthly reviews, with care plans held in their homes.
Note13 Apr 2017
Individualised, well-written care plans including pictorial formats adapted to communication needs.
Note13 Apr 2017
Regular supervisions, annual appraisals and competency checks ensuring staff development.
Note13 Apr 2017
Comprehensive staff induction using Care Certificate Standards, with shadow shifts and hands-on equipment training.
Note13 Apr 2017
Staff trained to administer medicines safely with spot-checks and audits by the registered manager.
Note13 Apr 2017
Robust safe recruitment procedures including DBS checks and application/interview processes.