Operated by Pentacare Services Ltd

PentaCare (West Kent)

Requires improvementRated 24/02/2023Home care · Sevenoaks

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note24 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note24 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note24 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note24 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note24 Feb 2023
Staff support: induction, training, skills and experience

Note24 Feb 2023
Over 90% positive feedback in satisfaction surveys; strong staff morale reported.
Note24 Feb 2023
Registered manager was responsive to inspection findings and took immediate remedial action.
Note24 Feb 2023
People were supported with infection control, with appropriate PPE supplied and IPC training completed.
Note24 Feb 2023
Medicines were generally managed safely with detailed eMARs and PRN information.
Note24 Feb 2023
Staff worked effectively with external agencies including GPs, district nurses and the local authority.
Note24 Feb 2023

Note24 Feb 2023
End of life care and support
Note24 Feb 2023
Improving care quality in response to complaints or concerns
Note24 Feb 2023
Meeting people's communication needs
Note24 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Feb 2023
Preventing and controlling infection
Note24 Feb 2023
Using medicines safely
Note24 Feb 2023
Staffing and recruitment
Note24 Feb 2023
Systems and processes to safeguard people from the risk of abuse
Note24 Feb 2023
Learning lessons when things go wrong
Note24 Feb 2023
Assessing risk, safety monitoring and management

Note24 Feb 2023
Engaging and involving people using the service, the public and staff
Note24 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note24 Feb 2023
How the provider understands and acts on the duty of candour
Note24 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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