Operated by South Yorkshire Senior Care Services Limited

Sheffield South Home Instead

GoodRated 19/04/2023Home care · Sheffield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note29 Nov 2023
Well-led service with positive, open culture and regular feedback mechanisms including newsletters and feedback forms
Note29 Nov 2023
Strong complaints procedure with people feeling confident to raise concerns
Note29 Nov 2023
Comprehensive communication support including accessible formats (large print, braille) and use of technology
Note29 Nov 2023
Effective multi-agency working with healthcare professionals for seamless, timely care
Note29 Nov 2023
Staff received 5 'touch points' per year including support visits, supervision and appraisal
Note29 Nov 2023
Safe recruitment practices including DBS checks and thorough induction programme
Note29 Nov 2023
Robust medicines management with accurate MAR records and regular checks by registered manager
Note29 Nov 2023
Provider forged strong community links to combat social isolation, including partnership with local football club for weekly activity workshops
Note29 Nov 2023
Outstanding responsiveness: care tailored to individual needs, interests and preferences with exceptional staff-matching
Note29 Nov 2023
Staff highly motivated and person-centred, going the extra mile to support people's quality of life and independence