Luna 3-6-5 Healthcare Services Ltd

Requires improvementRated 3 Jul 2023Home care · Wells

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note19 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note19 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note19 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note19 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 Apr 2023
Staff support: induction, training, skills and experience

Note19 Apr 2023
People's faiths, religious beliefs, likes, dislikes, and preferences were identified and included in care plans.
Note19 Apr 2023
Staff had received mandatory training including safeguarding, medication, infection control, moving and handling, and first aid.
Note19 Apr 2023
Partnership working with other professionals such as GPs and district nursing teams was evidenced.
Note19 Apr 2023
People's communication needs were assessed and detailed within care plans.
Note19 Apr 2023
DBS checks were completed before staff started work, and agency staff recruitment promoted safety.
Note

Note19 Apr 2023
End of life care and support
Note19 Apr 2023
Improving care quality in response to complaints or concerns
Note19 Apr 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note19 Apr 2023
Meeting people's communication needs
Note19 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 Apr 2023
Learning lessons when things go wrong
Note19 Apr 2023
Staffing and recruitment
Note19 Apr 2023
Using medicines safely
Note19 Apr 2023
Assessing risk, safety monitoring and management; Preventing and controlling infection
Note19 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note19 Apr 2023
Working in partnership with others
Note19 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Apr 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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