Operated by Care Is Central Limited

Care is Central - Independent Living Services

GoodRated 27/04/2023Home care · Bedford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note27 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note27 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note27 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Apr 2023
Staff support: induction, training, skills and experience
Note27 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Apr 2023
Good multi-agency working with GPs, occupational therapists, dieticians, social workers, and community nursing teams.
Note27 Apr 2023
Proactive complaint and concern handling with timely responses and apologies when things went wrong.
Note27 Apr 2023
Positive staff culture with staff feeling valued, supported, and motivated; low issues with staffing levels and time-keeping.
Note27 Apr 2023
Registered manager and senior leaders described as approachable, visible, and supportive by both people and staff.
Note27 Apr 2023
Strong quality assurance system identifying shortfalls and driving continuous improvement with action plans.
Note

Note27 Apr 2023
End of life care and support
Note27 Apr 2023
Improving care quality in response to complaints or concerns
Note27 Apr 2023
Meeting people's communication needs
Note27 Apr 2023
Planning personalised care to ensure people have choice and control

Note27 Apr 2023
Learning lessons when things go wrong
Note27 Apr 2023
Preventing and controlling infection
Note27 Apr 2023
Using medicines safely
Note27 Apr 2023
Staffing and recruitment
Note27 Apr 2023
Assessing risk, safety monitoring and management
Note27 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note27 Apr 2023
Working in partnership with others
Note27 Apr 2023
Engaging and involving people using the service, the public and staff
Note27 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note27 Apr 2023
How the provider understands and acts on the duty of candour
Note27 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering