Operated by Bluewood Recruitment Ltd

Bluewood Healthcare

GoodRated 1 Jun 2024Home care · Leicester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Jan 2024
Ensuring consent to care and treatment in line with law and guidance
Note6 Jan 2024
Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier lives
Note6 Jan 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Jan 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Jan 2024
Staff support: induction, training, skills and experience

Note6 Jan 2024
Care co-ordinators contactable 24 hours a day; responsive communication from the office.
Note6 Jan 2024
Cultural diversity of staff enabled some people to be supported in their first language.
Note6 Jan 2024
Registered manager had oversight of all incidents and lessons learnt were used to drive improvements in practice.
Note6 Jan 2024
Quality monitoring included surveys, audits of care records, medicines, accidents, incidents, complaints, recruitment and training.
Note6 Jan 2024
Care plans regularly reviewed with people; equality characteristics and protected characteristics considered in care planning.
Note6 Jan 2024
Electronic monitoring system used to track staff arrival and departure times, with office staff acting where staff were running late.

Note6 Jan 2024
Working in partnership with others
Note6 Jan 2024
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note6 Jan 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note6 Jan 2024
How the provider understands and acts on the duty of candour
Note6 Jan 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Sept 2022
Working in partnership with others