Operated by Westward Care Limited

Southlands Retirement Apartments with Care and Support

GoodRated 2 Sept 2024Home care · Leeds

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

20 findings

Other

Note9 Feb 2024
Care was personalised to individual needs and preferences, achieving good outcomes for people.
Note9 Feb 2024
The service worked in partnership with health and social care professionals including the district nursing team.
Note9 Feb 2024
Staff felt well supported by management and described an open, approachable leadership culture.
Note9 Feb 2024
Infection control was well managed with clean communal environments and staff trained in infection prevention.
Note9 Feb 2024
Safe recruitment practices were followed and a regular staff team provided consistent, person-centred support.
Note9 Feb 2024
Risks to people's care were well managed with assessments and actions in place; incidents were analysed and learning applied.
Note9 Feb 2024
People felt safe and provided positive feedback about the care received, with one stating 'I can't see room for improvement, it is an excellent service.'
minorcommunication_with_families9 Feb 2024
One person felt that the management were not as proactive as they would like and felt that they had signed up to a different package to what was being delivered.
moderategovernance9 Feb 2024
Regular audits of the quality and safety of the service did not always take place as required. When these did take place there was occasional inconsistencies and gaps in records.
moderatemedication_management9 Feb 2024
Medicines audits of daily administration had been completed however audits on wider medicines management had not been completed since March 2023.
moderatemedication_management9 Feb 2024
The services medicines policy did not reflect the service provided, this meant that staff did not have a framework for safe medicines management.

safe

Note9 Feb 2024
Preventing and controlling infection
Note9 Feb 2024
Staffing and recruitment
Note9 Feb 2024
Systems and processes to safeguard people from the risk of abuse
Note9 Feb 2024
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note9 Feb 2024
Using medicines safely

well_led

Note9 Feb 2024
Continuous learning and improving care; Working in partnership with others
Note9 Feb 2024
Engaging and involving people using the service, the public and staff
Note9 Feb 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note9 Feb 2024
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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